How to enhance the omni-channel customer experience in outlets destinationsJune 15, 2021
TORG Principal Lisa Wagner moderates a distinguished panel of industry veterans in a discussion about ‘How to enhance the omni-channel experience in outlets destinations.” The panel of experts include: Helen Cahill, Chief Success Officer at Coniq; Luca De Ambrosis Ortigara, CEO & Founding Partner at Sea Real Estate Advisor; and Sonia Fontana, International & Travel Retail Director at Le Tanneur.
Key topics in is on-line learning session include:
- Local consumers vs. tourists…evolution of consumers’ profiles and catchment areas
- Data, payment, loyalty and digital solutions to improve the customer journey
- How to drive foot traffic and engage customers in outlet places
This video learning session runs approximately 40 minutes.
Available until January 2, 2022.
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