How to enhance the omni-channel customer experience in outlets destinations

June 15, 2021

TORG Principal Lisa Wagner moderates a distinguished panel of industry veterans in a discussion about ‘How to enhance the omni-channel experience in outlets destinations.” The panel of experts include: Helen Cahill, Chief Success Officer at Coniq; Luca De Ambrosis Ortigara, CEO & Founding Partner at Sea Real Estate Advisor; and Sonia Fontana, International & Travel Retail Director at Le Tanneur.

Key topics in is on-line learning session include:

  • Local consumers vs. tourists…evolution of consumers’ profiles and catchment areas
  • Data, payment, loyalty and digital solutions to improve the customer journey
  • How to drive foot traffic and engage customers in outlet places

This video learning session runs approximately 40 minutes.

Watch this MAPIC session by clicking here.

Available until January 2, 2022.